Reel Yaks Warranty
Welcome to the Warranty page for Reel Yaks, where we stand by the quality of our kayaks and ensure that you can enjoy your adventures with peace of mind. Please note that for any warranty claims, you must possess a valid sales receipt of purchase, as this is crucial for eligibility in processing your warranty.
Warranty Coverage
For our original retail purchaser, or "Consumer", Reel Yaks kayaks are covered against materials or manufacturing defects in the hull and deck for a period of two years from the date of original purchase of a new kayak. Kayaks sold during special clearance events come with a warranty duration of just one year. The paddle drive system is protected for one year against similar issues. Additionally, parts and accessories have a limited warranty of three months.
To activate your warranty, make sure to complete the warranty registration form online within 30 days of your original purchase. Retain your sales receipt as proof of purchase, as you may need it in the future.
Obtaining Warranty Service
If you believe your kayak has defects, contact the nearest authorized Reel Yaks dealer for an inspection. Expenses for transportation to and from repair services fall to the Consumer. Note that Reel Yaks disclaims responsibility for any damages incurred during transport, storage fees, or any loss of time or money while your kayak is being serviced. Should you need warranty support outside the local area, our international distributors may offer comparable solutions that meet local standards.
Limitations and Exclusions
This limited warranty does not cover:
- Normal wear and tear or aging of product.
- Damage due to extreme weather or environmental conditions.
- Damage inflicted while in possession of transport carriers or any third parties.
- Accidents, neglect, improper use or handling of the kayak.
- Use for activities outside of those intended for the kayak.
- Structural or dimensional modifications made to the kayak.
- Commercial or rental usage.
- Color variations not covered under warranty.
You also have the option to purchase an additional year of hull warranty at checkout, extending coverage for sale items up to a maximum of two years from the purchase date.
This warranty provides you with specific legal rights. Some laws might not allow the exclusion of implied warranties or incidental damages, so check with your local regulations. If any provisions contradict state or provincial laws, the remainder of the warranty terms stay valid and enforceable.
For any questions or need assistance, please reach out and we’ll be happy to help. At Reel Yaks, we’re dedicated to providing quality kayaks and accessories designed for the avid angler, adventurer, and everyone who loves being out on the water.